Terms and Conditions of Sale
Where to find information about us and our products
These terms and conditions govern your use of this Mountain Boot Company Ltd website trading as www.scarpa.co.uk. You can find everything you need to know about us and our products on our website before you order. We also confirm the key information to you in writing after you order by email.
We are a limited company.
We are registered in England and Wales under company number 02887906 and have our registered office at Unit 5 New York Way, New York Industrial Estate, Wallsend, Newcastle Upon Tyne, NE27 0QF. Our VAT number is GB621338761.
Please read through the terms. If you do not agree with the terms, do not use this website. If you do use this website, your conduct indicates that you agree to be bound by the terms.
You must be 18 to place an order on our website
In order to enter into a contract with us, you must be at least 18 years of age. If you are under the age of 18, please ask a parent or guardian to order the products on our website for you.
We only accept orders from the UK
We only accept orders from the UK. If you order on our website from outside the UK, your order will be cancelled.
We only accept orders when we've checked them
We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it and confirm dispatch to you. A contract is not formed between us until you receive the email confirming that we have accepted your order.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK, because the product was mispriced by us or is unfortunately no longer available. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order, and we offer different options for payment
We use Shopify partnered with Stripe to process your orders. We do not collect financial information on purchases. All orders can be placed online through the website.
You can pay in full for your order either by:
· Debit/credit card;
· Apple Pay. When paying with Apple Pay, your transaction and payment card details are collected by and processed by Apple Pay and you will agree to Apple Pays terms and conditions;
· Google Pay. When paying with Google Pay, your transaction and payment card details are collected by and processed by Google Pay and you will agree to Google Pay’s terms and conditions;
· Union Pay. When paying with Union Pay, your transaction and payment card details are collected by and processed by Union Pay and you will agree to Union Pay’s terms and conditions; and
· Shop Pay. When paying with Shop Pay, your transaction and payment card details are collected by and processed by Shop Pay and you will agree to Shop Pay’s terms and conditions;
Flexible Payment
If you prefer to make your payments more flexible, in cooperation with Klarna Bank AB (publ), of Sveavägen 46, 111 34 Stockholm, Sweden and PayPal UK Ltd of 5 Fleet Place, London, United Kingdom, EC4M 7RD, we offer you:
Klarna Pay in 3
When you choose Klarna Pay in 3 as your payment method, you will split the cost of your purchase in three identical instalments.
Klarna Pay in 30
When you choose Klarna Pay in 30 as your payment method, you will pay for your purchase in one instalment 30 days after the date of your purchase. Please note that Klarna is only available if your billing address is in the United Kingdom.
When paying with Klarna, your transaction and payment card details are collected by and processed by Klarna and you will agree to Klarna’s user terms and terms and conditions and Klarna’s pay in 3 instalments terms and conditions or Karna’s pay later in 30 days terms and conditions. Your personal data will be handled in accordance with applicable data protection laws and in accordance with the information in Klarna’s privacy statement.
General information on Klarna is available here.
PayPal Pay in 3
When you choose PayPal Pay in 3 as your payment method, you will split the cost of your purchase in three identical instalments.
When paying with PayPal, your transaction and payment card details are collected by and processed by PayPal and you will agree to PayPal pay in 3 terms and conditions Your personal data will be handled in accordance with applicable data protection laws and in accordance with the information in PayPal’s privacy statement.
General information on PayPal is available here.
Gift Cards
You can find and purchase gift cards on our website. Our gift cards are redeemable on our website only. Gift cards may be redeemed for products only and may not be exchanged for cash. Any products returned which are purchased using a gift card will be refunded onto a gift card and will not be refunded in cash.
You cannot use a gift card to purchase Scarpa UK gift cards. We cannot re-issue lost, stolen, mislaid or damaged gift cards.
Discount Codes
If we send you a discount code via email, you can apply the code in the “discount code or gift card” box on the checkout page. We reserve the right to withdraw discount codes at any time and discount codes may not apply to all products we sell and may not apply to sale or clearance products.
If you bought online you have a legal right to change your mind plus extra rights under our goodwill guarantee
Your legal right to change your mind. For most of our products bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. Legally, you have 14 days to change your mind for online sales.
Our goodwill guarantee. In addition, to your legal rights (set out above), it is important to us that you are delighted with all our products. If there is any reason why you are not completely satisfied with any product we commit to resolving the issue with you . This guarantee is in addition to and does not affect your statutory rights. We, offer our customers a goodwill guarantee for most products bought online, which is more generous than your legal rights in the ways set out below.
How our goodwill guarantee is more generous. 60 days to change your mind if you are not 100% satisfied with your purchase.
When you can't change your mind. You can't change your mind about an order for products which have been worn or used by you beyond what is reasonably necessary to assess the products suitability and/or fit.
The deadline for changing your mind. If you change your mind about a product, you must let us know no later than 60 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
Warranty
All products purchased through our website are provided with a limited two-year manufacturer’s warranty. This warranty is limited to defects arising as a result of the manufacturing process of the relevant product.
Products are made to be used and often in demanding environments. The limited warranty does not include:
· general wear and tear;
· cosmetic damage;
· any failure to maintain the products as indicated by any accompanying information contained within the original packaging or at https://www.scarpa.co.uk/blogs/blog/scarpa-boot-care-guide (as updated from time to time); and/or
any repairs which have not been carried out, or authorised, by us in writing.
If you would like to make a warranty claim, please complete the warranty claim form at [https://www.scarpa.co.uk/pages/warranty] and include all relevant information (with photographic evidence where appropriate) within the form.
Should your warranty claim request be approved, you may be asked to return the products(s) to us. Please return your items in the original packaging if possible; if you no longer have this, please ensure the goods are securely packaged to avoid damage during transit.
On receiving your item, we will complete an inspection of the product to ensure the fault is as represented within the warranty claim form. In the case where the warranty claim is approved, we will either repair the fault or issue you with a replacement product. If we are unable to repair or replace the product and the product was purchased from scarpa.co.uk, a refund will be processed to the original method of payment. Please note it can take up to 5 days for funds to be processed and show in your bank account, depending on your bank or card issuer.
In the case where the warranty claim is denied, the item will be returned to you.
Products which are older than two years from date of purchase will be evaluated on a case-by-case basis.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.
Prices may vary
Prices on www.scarpa.co.uk may vary on occasions from those found in retail stores.
What are our delivery time frames and charges?
From receipt of your order we will endeavour to process and ship products as quickly as possible. Our estimated turnaround time for delivery is two to five working days.
Your expected delivery timescale and charges will be confirmed at checkout when placing your order, depending on the delivery method chosen. If multiple items are ordered, we may split these items into separate parcels, and you may receive these at different times. We only do this to prevent higher delivery costs for the dimension and/or weight of the parcel, or if one or more items in your order are ready to be packed and shipped to you before another item in your order.
The maximum period of delivery would be within 7 days, unless specifically agreed with you prior to placing the order. In the event we are unable to supply your goods within 7 days, we will inform you and advise you of the expected delivery date.
We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as stock shortages or delays, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: info@mountainboot.co.uk to end the contract and receive a refund for any products you have paid for, but not received.
We do not accept any liability or responsibility for delays caused by our delivery partners.
How do you return products to us?
Goods can be returned for a full refund (including the delivery charge) if they are faulty or if the wrong item has been dispatched. In this event, please contact info@mountainboot.co.uk who will arrange the return.
If the goods have been dispatched as ordered, they can be returned for a refund simply by logging onto our customer returns portal at https://our-returns.dpd.co.uk/SCARPA. All returns must be organised within 60 days of receiving your order. Items must be unused, still have their original packaging and labelling. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)
We reserve the right to return any item's that have been returned to us, for a refund, that are not in a re-saleable condition (i.e. they clearly have been worn or used).
Nothing in these conditions affects your statutory rights as a consumer.
Returns when using Klarna
If you return an order paid for using Klarna or PayPal, we will inform the relevant credit provider of your return for you.
We reduce your refund if you have used or damaged a product
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
When and how we refund you
If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
You have certain legal rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact us through our Customer Service Team on info@mountainboot.co.uk. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions.
For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· Up to 30 days: if your goods are faulty, then you can get a refund.
· Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
We can change products and these terms
Changes we can always make. We can always change or withdraw a product to reflect changes in relevant laws and regulatory requirements or to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.
We can suspend supply (and you have rights if we do). We do this to:
· deal with technical problems or make minor technical changes;
· update the product to reflect changes in relevant laws and regulatory requirements; or
· make changes to the product.
We may suspend supply or adjust the price and will allow you to terminate if we do
We contact you in advance to tell you we're suspending supply, of a product you have ordered or if we adjust the price of a product you have purchased, we'll refund any sums you've paid in advance for products you won't receive or the price of which has changed.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
· you don't make any payment to us when it's due;
· you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example a correct delivery address;
· you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.
We may link to other websites
We may link to other websites, such as our social media (and other relevant social media accounts), third party payment providers and stockists. We do not have control over these websites and by clicking on the link and leaving our website, we cannot accept any liability arising from your use of any third party website. We provide these links for your convenience only but do not necessarily endorse the material on these websites.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
· you don't make any payment to us when it's due;
· you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example a correct delivery address;
· you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unenforceable).
· Caused by a delaying event outside our control. As long as we have taken reasonable to mitigate any delays, we're not responsible for delays outside our control.
· Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
· A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We specifically do not accept liability for:
· any errors and/or omissions contained in our website or any website which we link to (please see our website terms of use);
· any change to information, prices, specifications and descriptions of listed goods, products and services;
· any error discovered in the price of the goods that you have ordered. We will inform you as soon as possible if this should happen. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. You will be informed of the correct price of the product mispriced by us. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order;
· any delays in delivery due to any acts or omissions of our delivery partners; and
· Although you can rest assured that we have taken all measures to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible, we cannot no not accept liability in the very unlikely event of a breach in our secure computer servers.
Data Protection and Privacy:
How we use any personal data you give us is set out in our privacy policy at https://www.scarpa.co.uk/pages/privacy-policy
You have several options for resolving disputes with us:
Our complaints policy. We aim to deal with your complaint within 5 working days of receipt. In the event we cannot resolve your complaint immediately we will advise you as to the time scale to resolve the investigation. Any complaint can be firstly sent to info@mountainboot.co.uk or write to our customer service department. www.scarpa.co.uk, Scarpa GB, The Mountain Boot Company, Unit 5, New York Way, New York Industrial Estate, Wallsend. Newcastle–Upon–Tyne. NE27 0QF.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you're not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Jurisdiction:
The courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.